ciu toto Platform Privacy Notice
This page describes what we collect when you use ciu toto and how we keep that data protected. We take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or place bets on Liga 1, Piala AFF, or any other market on our platform, we collect certain information. This notice explains what we collect, why we collect it, who we share it with, and what rights you have.
Our approach to privacy is straightforward: we collect only what we need to operate ciu toto securely, comply with local law, and prevent fraud. We don't sell your data to advertisers. We don't share your payment details with third parties except where required by law or to process your transactions. We encrypt sensitive information and store it on secure servers.
If you have questions about how we handle your data, contact our support team. We're happy to clarify any part of this policy.
What Data We Collect on ciu toto
We collect different types of information depending on how you use ciu toto. Here's what we gather:
Account Registration Data
When you register, we collect your full legal name, date of birth, email address, phone number, and password. We use this information to create your account, verify your identity, and communicate with you about your account status, promotions, and support requests.
We also collect your residential address during registration. This helps us verify that you're in a jurisdiction where our services are available. Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.
Identity Verification Documents
Before your first withdrawal, we require identity verification (KYC). You upload a copy of your valid ID (passport or national ID) and proof of address (utility bill or bank statement). We use this information to confirm your identity, prevent fraud, and comply with anti-money-laundering regulations.
We store these documents securely on encrypted servers. We don't share them with third parties except where required by law or to comply with regulatory requests. Once your account is verified, you don't need to re-upload documents for future transactions unless we detect unusual activity.
Payment and Transaction Data
When you deposit or withdraw, we collect information about your payment method, the amount, the date, and the outcome. If you use DANA, e-wallet, mobile banking, local payment, or online payment, we record the transaction ID and your e-wallet account identifier. If you use a bank transfer (e-wallet, mobile banking, local payment, online payment), we record your bank account number and the virtual account code we generate for you. If you use e-wallet, we record the transaction reference.
We use this data to process your transactions, reconcile deposits and withdrawals, and detect fraud. We also use it to calculate your weekly cashback and tier progression—every wager contributes to your account standing on ciu toto.
Gameplay and Betting Data
We collect information about every bet you place on ciu toto. This includes the game type (slots, live tables, sportsbook, esports), the amount wagered, the outcome, the time, and your winnings or losses. We use this data to settle your bets, calculate your cashback, track your tier points, and detect problem patterns.
We also collect data about which games you play, how long you play, and your win/loss ratio. This helps us understand user behavior and improve our platform. We don't use this data to target you with aggressive marketing—we use it to ensure fair play and to identify accounts that may need support.
Device and Connection Data
When you access ciu toto, we collect information about your device (operating system, browser type, device model), your IP address, and your connection type. We use this data to detect fraud, prevent unauthorized access, and troubleshoot technical issues. If you access ciu toto from Jakarta, Surabaya, Bandung, Medan, or Semarang, we may log your general location (city-level, not street-level) to verify you're in a supported region.
We also collect cookies and similar tracking technologies. These help us remember your login status, store your preferences, and analyze how you use ciu toto. You can disable cookies in your browser settings, but some features may not work properly without them.
How We Use and Protect Your Data on ciu toto
We use your data for specific purposes: to operate ciu toto, process your transactions, calculate your rewards, prevent fraud, and comply with law. We don't use your data for purposes you haven't agreed to.
Data Sharing and Third Parties
We don't sell your data to advertisers or marketing companies. We do share your data with third parties in limited cases:
- Payment processors: We share payment information with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and your bank (mobile banking, local payment, online payment, e-wallet) to process deposits and withdrawals. These companies have their own privacy policies.
- Regulatory authorities: We may share your data with government agencies, tax authorities, or law enforcement if required by law or court order.
- Fraud prevention services: We may share transaction data with third-party fraud detection services to identify suspicious activity.
- Service providers: We use third-party vendors for hosting, email delivery, and customer support. These vendors are bound by confidentiality agreements.
We don't share your data with other gaming platforms, betting sites, or unrelated businesses. Your ciu toto account is separate from any other online account you may have.
Data Security and Storage
We protect your data using industry-standard encryption (SSL/TLS) and secure servers. Your password is hashed and never stored in plain text. Your payment details are encrypted and stored separately from your account information. We use firewalls, intrusion detection, and regular security audits to prevent unauthorized access.
Our servers may be located outside your jurisdiction. This means your data may be processed and stored in countries other than Indonesia. By using ciu toto, you consent to this international data transfer. We ensure that data transfers comply with applicable privacy laws.
We don't guarantee absolute security
While we use strong security measures, no system is non-specific info secure. If you suspect unauthorized access to your ciu toto account, change your password immediately and contact our support team.
Data Retention
We keep your account data as long as your account is active. If you close your account, we retain your data for a period required by law (typically 5–7 years) to comply with tax and anti-money-laundering regulations. After that period, we delete or anonymize your data.
We keep transaction records (deposits, withdrawals, bets) for at least 5 years. This allows us to respond to disputes, comply with audits, and investigate fraud. We keep identity verification documents (ID copies, address proofs) for the duration of your account plus 5 years after closure.
Your Rights and Contact
You have the right to access your data, request corrections, and ask us to delete your data (subject to legal retention requirements). You can update your account information (email, phone, address) through your ciu toto dashboard. If you want a copy of all data we hold about you, contact our support team.
If you believe we've mishandled your data or violated your privacy, you can file a complaint with our support team or with your local data protection authority. We aim to resolve all privacy concerns within 30 days.
Our support team offers English assistance via live chat and email. We're available during standard business hours (Monday–Friday, 09:00–17:00 Jakarta time). For urgent privacy concerns, contact us immediately—we take data protection seriously.